Customer service
Here is how we can help with orders, delivery, exchanges and refunds.
How to reach us
Enquiries received outside opening hours are answered in order on the next business day. Opening hours are Korea Standard Time (KST, UTC+9).
What you can do right now
- Guest order lookup — check the status of an order with your order number and the recipient contact number, and cancel it yourself if we have not started preparing it.
- Order history — view, cancel and re-order member orders.
- Returns & exchanges — the deadlines, who pays shipping, and when you get your money back.
- Frequently asked questions — shipping cost, returns and guest orders.
Access, correction and deletion of your personal data
Requests to access, correct, delete or suspend processing of your personal data, and requests to close your account, are received at the contact point above. We act on them and tell you the outcome within 10 days of receiving the request. See our Privacy policy for the detail.
If a dispute cannot be resolved
If we cannot resolve the matter through our customer service, you may ask the following bodies for help.
· Korea Consumer Agency — call 1372 within Korea (www.kca.go.kr)
· Electronic Commerce Mediation Committee (www.ecmc.or.kr)
· Personal Information Dispute Mediation Committee — +82 1833-6972 (www.kopico.go.kr)